Regulatory Transparency

Compliance & Policy Documents

All Board-approved regulatory policies of Swagat Hire Purchase and Finance Company, published in compliance with the Reserve Bank of India's Master Direction – NBFC (Scale Based Regulation) Directions, 2023.

Core Regulatory Policies

Board-Approved Policy Documents

The following five policies are mandatory for all RBI-registered NBFCs. Each has been approved by the Board of Directors and is effective from 3 Feb 2026.

Policy 01 PDF Document RBI Mandatory

Corporate Governance Policy

Establishes the governance framework for the Board of Directors, Key Managerial Personnel, and Senior Management. Covers Board composition and responsibilities, Fit and Proper criteria, committee structure, Code of Conduct, Related Party Transaction policy, Whistle Blower mechanism, and mandatory regulatory disclosures.

Regulatory Basis: RBI NBFC (SBR) Directions, 2023 – Chapter VI; RBI Governance Directions, 2025; Companies Act, 2013 – Sections 149, 166, 177
⬇ Download PDF ↗ View in Browser Effective 3 Feb 2026 · v1.0
Policy 02 HTML + PDF RBI Mandatory

Fair Practices Code (FPC)

Governs the Company's standards of fair dealing with borrowers at every stage — loan application, credit assessment, Key Facts Statement (KFS) issuance, interest charging practices, changes in terms, recovery conduct, repossession, release of property documents, and grievance redressal. Also available as an interactive web page for easy borrower access.

Regulatory Basis: RBI SBR Directions, 2023 – Chapter VII; RBI Circular DNBR (PD) CC.No.054/2015-16 (July 2015); RBI KFS Circular (April 2024); RBI Fair Interest Charging Circular (April 2024); RBI Recovery Agent Circular (August 2022); RBI Property Document Release Guidelines (December 2023)
🌐 Read Online ⬇ Download PDF ↗ View PDF Effective 3 Feb 2026 · v1.0
Policy 03 PDF Document RBI Mandatory

Risk Management Policy

Comprehensive framework for identifying, measuring, monitoring, and controlling all material risks — credit risk (including NPA classification norms and provisioning), liquidity risk (ALM framework), market and interest rate risk, operational risk (IT, cybersecurity, BCP, fraud prevention), compliance and regulatory risk, and capital adequacy management.

Regulatory Basis: RBI NBFC (SBR) Directions, 2023 – Chapter VI & Annex VI (Liquidity Risk); RBI NPA Classification Glide Path (90-day norm effective 3 Feb 2026); CRAR requirement – 15% (Tier-1 ≥ 10%)
⬇ Download PDF ↗ View in Browser Effective 3 Feb 2026 · v1.0
Policy 04 HTML + PDF RBI Mandatory

Interest Rate Policy

Transparent, risk-based pricing framework covering the interest rate model (cost of funds, operating cost, credit risk premium, profit margin), borrower risk gradation, Board-approved interest rate bands for all 10 loan products, method of interest calculation, penal charges policy (effective January 2024), and the full schedule of fees and charges. Also available as an interactive web page.

Regulatory Basis: RBI Circular DNBS/PD/CC No.95/2006-07 (May 2007); RBI Circular DNBS(PD)CC.No.133/2008-09 (January 2009); RBI Fair Lending – Charging of Interest Circular (April 29, 2024); RBI KFS Directions (April 2024)
🌐 Read Online ⬇ Download PDF ↗ View PDF Effective 3 Feb 2026 · v1.0
5 PDF Document PMLA Mandatory

KYC & AML / CFT Policy

Governs the Company's Know Your Customer, Anti-Money Laundering, and Combating the Financing of Terrorism framework. Covers Customer Acceptance Policy, Customer Due Diligence (Standard and Enhanced), Beneficial Ownership identification, Risk-Based Approach and customer risk categorisation, transaction monitoring, Suspicious Transaction Reports (STR) and Cash Transaction Reports (CTR) filing with FIU-IND, sanctions screening, and mandatory record-keeping obligations.

Regulatory Basis: RBI Master Direction – KYC Directions, 2016 (as amended); Prevention of Money Laundering Act, 2002 (PMLA); PMLA (Maintenance of Records) Rules, 2005; FATF Recommendations; RBI NBFC (SBR) Directions, 2023 – Para 4.1.1
⬇ Download PDF ↗ View in Browser Effective 3 Feb 2026 · v1.0
Grievance Escalation
Regulatory Disclosure

Publication Compliance: All policy documents on this page are published in compliance with Chapter VI and Chapter VII of the RBI Master Direction – Reserve Bank of India (Non-Banking Financial Company – Scale Based Regulation) Directions, 2023 (RBI/DoR/2023-24/106 dated October 19, 2023), which requires all NBFCs to frame Board-approved internal guidelines on corporate governance and fair practices and to publish the same on the Company's website.

Review Commitment: All policies are reviewed at least annually by the Board of Directors, or earlier upon any change in applicable RBI Master Directions, circulars, or statutory requirements. The version and effective date published on each document shall be the authoritative record.

Regulatory Registration: Swagat Hire Purchase and Finance Company is registered with the Reserve Bank of India as a Non-Banking Financial Company – Investment and Credit Company (NBFC-ICC) under Section 45-IA of the Reserve Bank of India Act, 1934. The Company is classified as an NBFC – Base Layer (NBFC-BL) under the RBI Scale Based Regulation (SBR) framework. The Company is also registered as a Reporting Entity (RE) under the Prevention of Money Laundering Act, 2002 and files mandatory reports with the Financial Intelligence Unit – India (FIU-IND).

Disclaimer: The policies published here are for information purposes. In case of any conflict between the website version and the Board-approved document, the Board-approved signed document shall prevail. For any queries on these policies, please contact our Grievance Redressal Officer.